What is your Day Like?
I connect with existing Medicare clients, prospects, as well as other insurance
agents who may have a client that I may be able to help with their Medicare needs.
What did you do before becoming an Independent Career Agent for UnitedHealthcare
Before becoming an independent insurance agent, I was an Account Executive in the
small group sales division with UnitedHealthcare, in South Florida.
What is your favorite part of your job?
What I love to do is listen and give guidance to a person who is new to Medicare.
Changes can sometimes be overwhelming and my goal is to make the options easy to
Tell us about one of your favorite Member moments.
Recently I reached out to one of my Medicare Advantage clients to wish him a happy
birthday and he told me his wife would be turning 65 soon and asked me if I would
come to over to enroll her. When I arrived I noticed that he was having difficulty
hearing me. Both of them were at the dining room table when I was explaining the
plan benefits. When I got to the hearing aid section I looked at the wife and she
smiled. Then she moved closer to her husband and told him that she wanted both of
them to go have a hearing test. After our meeting she called to tell me that she
and her husband both had complete hearing tests. She added her husband was fitted
with two hearing aids. I asked if I could speak to him. He got on the line and we
spoke about his experience. “The Audiologist you sent us to was the total package!
She was very professional, didn't rush me, and explained everything. I really didn't
know how much I was missing. Thank you for making me and especially my wife happy.”
What sets UnitedHealthcare apart?
The Customer Service Reps are outstanding. They have a vast amount of knowledge
and patience. I couldn't do my job without them.
How do you make a difference?
Because I have a flexible schedule, for the past five years, I've been able to volunteer
one half day a week with the Listener's/Oyentes program, helping to promote emotional
wellbeing and positive self-esteem to children and teens in the Dade County School
What inspires you?
Without question, people inspire me. Seniors like Don, Hans, Audrey, Dottie, Dorothy,
Ellie, Marty, Susan, Maggie, Carol, Roy, Henry, Paula, Rick, Dori, Gene, and Mead.
They are positive, strong, kind, funny, and a wealth of knowledge.